Advice and Help
Pharmacy Prime is designed to support you to self-manage your health, wellbeing, and symptoms of common conditions. We do this by making available over the counter medicines for home delivery.
Our team is made up of healthcare assistants, dispensers, pharmacy technicians and pharmacists (as well as service designers, and engineers). We work closely to ensure that you have the information you need to make informed decisions; however our team is always on hand and happy to help should you have any questions related to your health, medicines we sell and services we provide.
If you ever need help or advice in choosing the right product for you, or help placing an order simply get in touch.
To get in touch you can call us on 01772 646 755 or send us an email at care@pharmacyprime.com. You can also, if you prefer, schedule a time to speak with a pharmacist at a time that works for you.
Please note that prior to ordering certain medicines from our pharmacy you will need to answer some questions, these questions help our pharmacy team establish if the medicine you are purchasing is not only safe but effective for its intended use. If our team does not feel supplying the medicine is safe and/or appropriate we reserve the right to cancel your order.
In addition to our health and advice guides, here are some further links to useful websites:
- https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
- We are registered as an online pharmacy, therefore are unable to provide an in-person services, if you need to be seen in-person you should find a "high-street" pharmacy using the link above.
- Support and information about drugs, including misuse and abuse:
- Information on a range of health conditions:
- https://www.nhs.uk/medicines/
- Occasionally side effects can occur which will be different for everyone and are hard to predict.
- If you think you are experiencing side effects from a medication you can give give us a ring where a Pharmacist will be able to help you.
- Health and medical information:
Please note: We do not offer urgent medical advice or immediate medical attention. If you require this please call NHS 111 (for non-life threatening issues) or 999 (for life threatening emergencies). Alternatively visit your local A&E.