Contact Us

At Pharmacy Prime, we’ve set our hearts on being your pharmacy of choice. We know to achieve this we have to work together to create a fast and reliable service. If you need any help with the products we sell or if you ever feel that we come short of this goal, or want to give any feedback, please get in touch by using the form below.

If you need to reach the Pharmacy Prime Team by phone you can do so by calling (+44) 01772 646 755. or you can send an email to care@pharmacyprime.com

You can also write to us at our business address: Pharmacy Prime, 464 Ranglet Road, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AR, United Kingdom.

If your complaint is concerning a pharmacy-related incident it must be sent in writing by email or post – we cannot log these by phone. Once it has been received our team will look into this promptly. We aim to acknowledge all formal complaints within three working days of receiving them and to respond to all complaints within five working days acknowledgement. In some cases we may need to conduct an investigation, in these cases we may take longer to respond but will ensure that we keep you updated.

Whilst we hope we can resolve any complaints to your satisfaction. If, at any point, you are not satisfied with how we have dealt with your complaint, you can contact the General Pharmaceutical Council by calling 020 3365 3400 or by submitting an online form on their website www.pharmacyregulation.org/contact-us/.

Can you take a moment to answer a few questions so we can make sure this medicine is safe and effective for what it's being bought for?

Who are you buying this medication for?

How old are you or the person the medication is for?

What are the symptoms that this medication will be used for?

This helps us understand what condition or illness may be causing the symptoms and if they might be caused by something more serious that needs review by a Pharmacist or GP.

How long have these symptoms been present?

Usually symptoms clear up after some time, however if they have been present for a while we may recommend speaking to a Pharmacist or GP about them.

Has anything been done or taken for these symptoms?

This might include seeing a GP or buying something from the supermarket or another Pharmacy.

Do you or the person the medication is for take any medications, have any conditions, illnesses or allergies? So we can verify your age and identity please enter your Date of Birth below

In order to process your order we are required as a Pharmacy to check this information using a secure identity check service. If we are unable to verify your identity, we may not be able to process your order.

Date of Birth

Date

Month

Year